Bruce T. Dugan

Bruce T. Dugan

Abstract thinker · Linear process · Forty-four years of building things

Marketing is a utility bill, not a discretionary spend

I’ve seen this reflex in every downturn since the eighties. Revenue softens, the owner looks for something to cut, and the eye lands on marketing — because it is visible, because it is billed monthly, and because nobody in the room will defend it as hard as they will defend payroll.

It is the wrong cut, and it is wrong for a reason that has nothing to do with optimism.

The share of voice goes cheap

When a market contracts, most of your competitors do exactly what you are contemplating. The noise level drops. Whatever you are still saying gets proportionally louder, and it gets louder at a discount, because everyone else stopped bidding.

The McKinsey and Bain work on downturn spending is the usual citation here, and the figure quoted is that brands which hold their spending through a contraction can pick up close to a point of market share. A point does not sound like much until you try to buy it in a growth year, when it is both harder and considerably more expensive.

Silence compounds faster than spend

The other half is what happens when you switch it off. The figures usually quoted for six months of silence are a drop of roughly a quarter in brand usage and a similar fall in brand image, with a recovery measured in years rather than quarters. Whether those exact numbers hold for your category, the shape of it is not in dispute: restarting costs more than continuing.

This is worse now than it was. Search is no longer the only thing reading you. Answer engines and generative systems are built to favor sources that are active, current, and consistent — a company that goes quiet for two quarters is not merely less visible; it has handed a competitor the position it spent years occupying.

The reframe that actually helps

Stop treating marketing as a project with a beginning and an end, and start treating it as infrastructure. Nobody cuts the electricity to save money. The building stops working.

That does not mean the budget is untouchable. It means the question changes from can we pause this to what is the smallest version of this that keeps the lights on — which is a much better question, and one most owners have never been asked.

The companies that come out of a contraction in better shape are not the ones that cut deepest. They are the ones that were still talking when everyone else stopped.


This is a shorter piece adapted from the original, first published on Incognito Worldwide in March 2026. Read the full article.