Bruce T. Dugan

Bruce T. Dugan

Abstract thinker · Linear process · Forty-four years of building things

Terms this site uses without stopping to explain them. Definitions are mine, written the way I would say them to a client rather than the way a textbook would.

AEO
Answer Engine Optimization. Writing so that an answer engine can lift a specific, attributable claim from your page. Distinct from ranking: you are optimizing to be quoted, not to be clicked.
GEO
Generative Engine Optimization. The same discipline aimed at generative models that synthesize rather than cite. Thin content has nothing to synthesize from.
Blueprint
A single document covering positioning, channels, measurement and sequence, produced before media spend. The deliverable of a marketing engagement, not a by-product of one.
Cost to serve
What it actually costs to deliver one unit of your service, including the work nobody logs. Most pricing disputes are really cost-to-serve disputes.
Fractional CSO
Ongoing chief-strategy work at a fraction of a full-time hire. Useful when the decisions are senior but not daily.
Operational audit
A mapping exercise: what the company does, in what order, with what handoffs. Precedes any software purchase.
Referral constraint
The condition of taking work only through people who vouch for you. It caps growth rate and raises the cost of failure — deliberately.
Handoff
The moment work passes between people or systems. Where most operational cost hides, and the first thing an audit looks at.
Thin content
Pages written to occupy a keyword rather than to say something. Formerly a tactic; now a liability in answer-engine results.
Topical authority
The accumulated credibility of covering one subject properly and repeatedly, rather than covering many subjects once.
Cannibalization
Two pages of your own competing for the same intent, so neither wins. Fixed by differentiating purpose, not by rewording.
Vouch
The standing a person spends when they recommend you. The actual currency of a referral business.